Balto AI is a Contact Center AI software designed to help solve customer problems faster. It offers features like agent guidance, automated QA, business insights, coaching, call summarization, and more. Balto AI integrates with various CRMs and phone systems to provide seamless access to customer data and enhance call management. It assists agents by providing dynamic prompts, compliance checklists, and coaching alerts during customer interactions, ensuring they adhere to scripts and handle objections efficiently.
What is Balto AI?
How to use
Balto AI integrates with your existing CCaaS platform. It provides real-time guidance to agents during calls, automates quality assurance, and offers insights to supervisors. The platform can be customized to fit specific business needs, tailoring prompts, checklists, and alerts to specific requirements.
Core Features
- Agent Guidance
- Automated QA
- Business Insights
- Coaching
- Call Summarization
- Compliance Monitoring
Use Cases
- Equipping agents with real-time answers to customer questions.
- Coaching agents faster by identifying coaching opportunities and pulling relevant calls.
- Instantly viewing insights on key business trends.
- Automating call scoring for faster QA.
FAQ
What is Balto and how does it assist agents during calls?
Balto is a real-time call guidance tool designed to assist agents by providing dynamic prompts, compliance checklists, and coaching alerts during customer interactions. It helps agents manage conversations effectively, ensuring they adhere to scripts and handle objections efficiently.
How does Balto integrate with existing systems like CRMs and phone systems?
Balto can integrate with various CRMs and phone systems, such as Salesforce and RingCentral, to provide seamless access to customer data and enhance call management. The integration process is straightforward, and Balto offers support to ensure compatibility with your existing setup.
Can Balto be customized to fit specific business needs?
Yes, Balto offers extensive customization options, allowing businesses to tailor prompts, checklists, and alerts to their specific requirements. This flexibility ensures that Balto can adapt to different industries and call scenarios.
How does Balto handle sensitive information and ensure compliance?
Balto is designed with data privacy in mind, scrubbing sensitive information like social security numbers in real-time to comply with regulations such as PCI and HIPAA. It also provides compliance alerts to ensure agents follow necessary protocols during calls.
How does Balto support new hires and less experienced agents?
Balto is particularly beneficial for new hires and less experienced agents by offering real-time guidance and coaching. It helps them navigate calls confidently, learn best practices, and improve their skills through continuous feedback.
Can Balto handle multiple languages and diverse accents?
Balto is equipped to handle multiple languages and diverse accents, ensuring effective communication across different customer demographics. This capability makes it suitable for businesses with a diverse customer base. Balto is available in English, Spanish, and French, with additional languages coming soon.
What is the implementation process for Balto, and how long does it take?
The implementation process for Balto is designed to be efficient, with minimal technical requirements. It typically takes a few weeks to set up, and Balto offers support throughout the process to ensure a smooth transition and integration with your existing systems.
Pricing
Pros & Cons
Pros
- Provides real-time guidance to agents.
- Automates quality assurance and call scoring.
- Offers insights into business trends.
- Integrates with existing CRM and phone systems.
- Customizable to fit specific business needs.
- Helps ensure compliance with regulations.
Cons
- May require initial setup and integration effort.
- Effectiveness depends on the quality of the knowledge base and prompts.
- Potential learning curve for agents adapting to real-time guidance.